General Contact
If you have any questions, comments, or suggestions
on how we can improve Auction Wizard®
2000, please contact us. Our Email address is:
info@auctionwizard2000.com
We will do our best to respond as quickly as possible.
Technical Support
Before contacting our technical support staff check
the Announcement
Board to see if a program update is available. If you have the
latest version of Auction Wizard 2000 installed, check the "Troubleshooting"
and "Frequently Asked Questions" sections in the help file.
Solutions to many common problems can be found there. There are also
discussion boards where you can ask questions
and share ideas with other Auction Wizard 2000 users.
You can reach our technical support staff via Email
at:
info@auctionwizard2000.com
Please include the Build Number and Update Level of
the software in your email message. They can be found by selecting
Help | About... from the Auction Wizard 2000 menu bar.
Include the full text of any error messages you are
receiving. If possible, include a description of the steps needed
to reproduce the error.
If you are having problems configuring an Email Account
or FTP Account, please include the name of the provider of the service.
This helps us to research the proper settings.
If you are having problems listing auctions, please
include the name of the auction site you are listing on (eBay,
eBay Stores, Overstock.com Auctions, Yahoo! Auctions
or Player Auctions) and the Listing Method you are using (Manual
or Automatic).
If you are having a problem importing or updating
auctions, please include the name of the auction site the auctions
are listed on (eBay, eBay Stores, Overstock.com Auctions,
Yahoo! Auctions or Player Auctions). If the problem
is isolated to a small number of auctions (5 or less), please include
the Auction IDs of the affected auctions.
